Terms And Conditions | Perfect Hair Health Membership Community

By using my.perfecthairhealth.com, you are consenting to the terms and conditions as outlined below:

Overview

The terms “we,” “us,” “our”, and “site” refer to my.perfecthairhealth.com and its parent domain (perfecthairhealth.com). The terms “user,” “you,” and “your” refer to site visitors, customers, members and any other users of the site.

Service

This site is a membership site for online courses, resources and other content relating to the science of hair loss.

Use of this site, including all materials presented herein and all online services provided, is subject to the following Terms and Conditions. These Terms and Conditions apply to all site visitors, customers, and all other users of the site. By using the Site or Service, you agree to these Terms and Conditions, without modification, and acknowledge reading them.

Parties agree that the Service is in the nature of education. The scope of services provided by us according to this Agreement are limited to those listed on the website. We reserve the right to substitute services equal to or comparable to the services listed if the need arises, without prior notice.

Use of the site and service

To access or use the Site, you must be 18 years of age or older and have the requisite power and authority to enter into these Terms and Conditions. Children under the age of 18 are prohibited from using the Site. Information provided on the Site and in the Service related to membership sites and other information are subject to change. We make no representation or warranty that the information provided, regardless of its source (the “Content”), is accurate, complete, reliable, current, or error-free. We disclaim all liability for any inaccuracy, error, or incompleteness in the Content.

Account creation

In order to use the Service, you will be required to provide information about yourself including your name, email address, username and password, and other personal information. You agree that any registration information you give to us will always be accurate, correct, and up-to-date. You must not impersonate someone else or provide account information or an email address other than your own. Your account must not be used for any illegal or unauthorized purposes. You must not, in the use of the Service, violate any laws in your jurisdiction.

Fulfillment

All prices are listed in USD ($). After receiving payment through Stripe or PayPal, you are granted immediate access to the Service, which renews automatically according to the dates specified during your registration. The Service constitutes access to restricted content within our Membership Site, which you can access using the username and password you setup during your registration. This means that fulfillment of the Service is immediate following your registration and our receipt of payment.

Lawful purposes

You may use the Site and Service for lawful purposes only. You agree to be financially responsible for all purchases made by you or someone acting on your behalf through the Site. You agree to use the Site and to purchase services or products through the Site for legitimate, non-commercial purposes only. You shall not post or transmit through the Site any material which violates or infringes the rights of others, or which is threatening, abusive, defamatory, libelous, invasive of privacy or publicity rights, vulgar, obscene, profane, or otherwise objectionable, contains injurious formulas, recipes, or instructions, which encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any law.

Refusal of service

The Services are offered subject to our acceptance of your order or requests. We reserve the right to refuse service to any order, person or entity, without the obligation to assign reason for doing so. No order is deemed accepted by us until payment has been processed. We may at any time change or discontinue any aspect or feature of the Site or Service, subject to us fulfilling our previous responsibilities to you based on acceptance of your payment.

Order confirmation

We will email you to confirm the placement of your order and with details concerning product delivery and ongoing payments. In the event that there is an error in this email confirmation, it is your responsibility to inform us as soon as possible.

Duration of agreement

Once confirmed, we will provide you access to the purchased Service. You agree and understand that access to the Service may at times be influenced and affected by third parties that we use to provide the Service (web hosting, membership site plugins, etc.). You agree and understand that no breach of contract action may be initiated against us when there are reasonable delays in the access of the Service.

We reserve the right to terminate the Service, and or access to certain features of the Service, with or without prior notice to you. We will make reasonable efforts to provide notice but is not required to do so under the terms of this agreement.

Lifetime Access is for the lifetime of the Service. If for any reason, this site should dissolve or cease to exist, then your access to the Service terminates.

Refunds

We’ve set up a refund policy that we believe is both painless and fair. Our refund policies vary depending on your level of service (and your purchase). The specifics are organized below.

Complete Membership

We offer a 30-day money back guarantee should you be unhappy with the Service in your first month of membership. To request a refund please contact support at https://perfecthairhealth.com/about#contact.

The 30-day refund period only applies to your first subscription and cannot be used more than once. We offer this policy in good faith, so that members can explore our services risk-free and make a decision if those services are right for them. However, we are firm on our 30-day policy. Refund requests must occur through email, and within your first transaction’s 30-day window. Out of respect for our policies and the members who respect and abide by them, refund requests made any time after 30 days from your first transaction will not be serviced.

Consulting / Coaching Package

The 30-day refund period only applies to your first subscription and cannot be used more than once.

Please note: if you’ve already scheduled calls with us or had a Skype/Zoom call with us, you are no longer eligible for the refund. Our refund policy is here for those who want to explore if our services might benefit them, but not for those to leverage our time and then advantage of our policies.

Massage tools

From time to time, we offer handcrafted wooden massage tools to members on a first-come, first-serve basis. These tools were designed and built by one of our members from Poland – who ships them to us so that we can freely distribute them to members.

Due to the extremely limited quantity of tools, we do not offer membership refunds for members who (1) buy a membership, (2) order the free tools, and then (3) requests a refund for their membership within 30 days of their first membership transaction. We want to give these tools to members who will make use of them and contribute to group-learning. In this scenario, in order to be eligible for a full membership refund, you will need to ship us back the tools.

Refund Requests On Renewal Transactions

We send out email notifications about any upcoming renewals ~7 days prior to the transaction occurring, with links to cancel your auto-renewal should you choose to no longer continue with our services. We do this in a good-faith effort to notify members about any upcoming renewal, and provide them with ample time to (1) contact us and request an account cancellation, or (2) log into their account page and cancel the auto-renewal themselves – for which we provide a link to do so in our email reminder.

Because of these email reminders, the ease-of-cancellation, and our policies stating that our refund policy only applies to someone’s first transaction with our site – refund requests for renewals will not be issued. Having said that, if an email requesting a refund on a renewal transaction occurs within 24 hours of that transaction’s processing, we will close out your account and issue you a partial transaction refund of 80%. This will allow us to cover costs related to customer support and processing fees for the issuance of that transaction reversal.

Cancellations

You may cancel your subscription at any time via your account page, but due to the nature of the Service, no refunds will be made for any membership fees already paid, excluding the 30 day money back guarantee as stated above.

Once you cancel you will no longer have access to the Service, including all content and community resources, once your current membership period is completed.

It is entirely your responsibility to ensure that you cancel your account in good time should you no longer require the Service and do not wish to be billed further.

Product description

We endeavor to describe and display the Service as accurately as possible. While we try to be as clear as possible in explaining the Service, please do not accept that the Site is entirely accurate, current, or error-free. From time to time we may correct errors in pricing and descriptions. We reserve the right to refuse or cancel any order with an incorrect price listing.

Material you submit to the site

You shall not upload, post or otherwise make available on the Site any artwork, photos, or other materials (collectively “Materials”) protected by copyright, trademark, or other proprietary right without the express written permission of the owner of the copyright, trademark, or other proprietary right, and the burden of determining that any Materials are not so protected rests entirely with you. You shall be liable for any damage resulting from any infringement of copyrights, trademarks, or other proprietary rights, or any other harm resulting from such a submission. For all Materials submitted by you to the Site, you automatically represent or warrant that you have the authority to use and distribute the Materials, and that the use or display of the Materials will not violate any laws, rules, regulations, or rights of third parties.

As a feature of the Service, we may provide access to a community or social media platforms in conjunction with the Service. We are not required to provide a community platform, and we have complete discretion with regards to the platform use, its nature, and its content independent of the Service.

You agree that your use of these community and social media platforms is a privilege and we may limit or deny access to these platforms for misconduct that includes but is not limited to being inappropriate, rude, violent, or threatening. We will make reasonable efforts to provide notice to you with regards to inappropriate or unapproved content that you have placed within the voluntarily provided community and social media platform. We are not required to provide notice, and reserve all rights to take immediate and appropriate action to protect our brand and image integrity.

Intellectual property rights to your materials

We claim no intellectual property rights over the material you supply to the site. You retain copyright and any other rights you may rightfully hold in any content that you submit through the site or Service. Content you submit to us remains yours to the extent that you have any legal claims therein. You agree to hold us harmless from and against all claims, liabilities, and expenses arising out of any potential or actual copyright or trademark misappropriation or infringement claimed against you. By posting material on the site, you grant us a worldwide, nonexclusive, irrevocable license to use the material for promotional, business development, and marketing purposes.

You consent to your first name and last initial (or username if you prefer), words, and likeness being used by us for promotional, business development, and marketing purposes, without compensation to you. We will make reasonable effort to secure your written permission before using and distributing recordings, print materials, audio, or visual representations that refer to you.

Our intellectual property

This site and Service contain intellectual property owned by us, including trademarks, copyrights, proprietary information, and other intellectual property. Our copyrighted or original materials are provided to you as part of the Service for your individual use only and a single-user license. All intellectual property, including our copyrighted materials, shall remain the sole property of us. No license to sell or distribute our materials is granted or implied. You do not have permission and are not allowed to copy, steal, distribute, give, or sell the site or Service contents (courses, guides, articles, forum posts, images, videos, etc.), digital products, or memberships to anyone else. Any trademarks, service marks, or product names are assumed to be the property of their respective owners and used only for reference.

You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce or perform, or in any way exploit in any format whatsoever any of the site or Service content or intellectual property, in whole or in part, without our prior written consent. This includes but is not limited to sharing material with others, posting excerpts of material on social media or forums, blogging about the material, or in any other way that would reasonably appear to share the site or Service’s information with a non-member. We reserve the right to immediately remove you from the Service, without refund, if you are caught violating this intellectual property policy.

Changed terms

We may at any time amend these Terms and Conditions. Such amendments are effective immediately upon notice to you by us posting the new Terms and Conditions on this Site. Any use of the Site or Service by you after being notified means you accept these amendments. We reserve the right to update any portion of our Site and Service, including these Terms and Conditions, at any time. We will post the most recent versions to the Site and list the effective dates on the pages of our Terms and Conditions.

LIMITATION OF LIABILITY

YOU AGREE THAT UNDER NO CIRCUMSTANCES SHALL WE BE LIABLE FOR DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY, OR ANY OTHER DAMAGES ARISING OUT OF YOUR USE OF THE SITE OR SERVICE. ADDITIONALLY, WE RE NOT LIABLE FOR DAMAGES IN CONNECTION WITH (I) ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, DENIAL OF SERVICE, ATTACK, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, OR LINE OR SYSTEM FAILURE; (II) LOSS OF REVENUE, ANTICIPATED PROFITS, BUSINESS, SAVINGS, GOODWILL OR DATA; (III) PERSONAL HARM RESULTING FROM IMPLEMENTING ANY INFORMATION ON THIS SITE; AND (IV) THIRD PARTY THEFT OF, DESTRUCTION OF, UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF YOUR INFORMATION OR PROPERTY, REGARDLESS OF OUR NEGLIGENCE, GROSS NEGLIGENCE, FAILURE OF AN ESSENTIAL PURPOSE AND WHETHER SUCH LIABILITY ARISES IN NEGLIGENCE, CONTRACT, TORT, OR ANY OTHER THEORY OF LEGAL LIABILITY. THE FOREGOING APPLIES EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF OR COULD HAVE FORESEEN THE DAMAGES. IN THOSE STATES THAT DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR THE DAMAGES, OUR LIABILITY IS LIMITED TO THE FULLEST POSSIBLE EXTENT PERMITTED BY LAW. IN NO EVENT SHALL OUR CUMULATIVE LIABILITY TO YOU EXCEED THE TOTAL PURCHASE PRICE OF THE SERVICE YOU HAVE PURCHASED FROM US, AND IF NO PURCHASE HAS BEEN MADE BY YOU, OUR CUMULATIVE LIABILITY TO YOU SHALL NOT EXCEED $100.

Third party resources

The site and the Service may contain links to third party websites and resources. You acknowledge and agree that we are not responsible or liable for the availability, accuracy, content, or policies of third party websites or resources. Links to such websites or resources do not imply any endorsement by or affiliation with us. You acknowledge sole responsibility for and assume all risk arising from your use of any such websites or resources.

Indemnification

You shall indemnify and hold us harmless from and against any and all losses, damages, settlements, liabilities, costs, charges, assessments, and expenses, as well as third party claims and causes of action, including, without limitation, attorney’s fees, arising out of any breach by you of any of these Terms and Conditions, or any use by you of the site or Service. You shall provide us with such assistance, without charge, as we may request in connection with any such defense, including, without limitation, providing us with such information, documents, records, and reasonable access to you, as we deem necessary. You shall not settle any third party claim or waive any defense without our prior written consent.

Effect of headings

The subject headings of the paragraphs and subparagraphs of this Agreement are included for convenience only and shall not affect the construction or interpretation of any of its provisions.

Entire agreement; waiver

This Agreement constitutes the entire agreement between you and the site pertaining to the site and Service and supersedes all prior and contemporaneous agreements, representations, and understandings between us. No waiver of any of the provisions of this Agreement by us shall be deemed, or shall constitute, a waiver of any other provision, whether or not similar, nor shall any waiver constitute a continuing waiver. No waiver shall be binding unless executed in writing by us.

Notices

All notices, requests, demands, and other communications under this Agreement shall be in writing and properly addressed as follows:

Perfect Hair Health
2021 Fillmore, Ste 98
San Francisco, CA 94115

Recovery of litigation expenses

If any legal action or any arbitration or other proceeding is brought for the enforcement of this Agreement, or because of an alleged dispute, breach, default, or misrepresentation in connection with any of the provisions of this Agreement, the successful or prevailing party or parties shall be entitled to recover reasonable attorney’s fees and other costs incurred in that action or proceeding, in addition to any other relief to which it or they may be entitled.

Severability

If any term, provision, covenant, or condition of this Agreement is held by an arbitrator or court of competent jurisdiction to be invalid, void, or unenforceable, the rest of the Agreement shall remain in full force and effect and shall in no way be affected, impaired, or invalidated.

Updated: January 2023